Shipping & Return
After you place your order, we need 5 days to tailor-make your swimwear according to the measurements you provided and the colour you selected. After your order is ready, it takes up to 7 days for it to arrive to you.
If you want to receive your order as soon as possible, you can pay the express shipping costs and it will arrive to you within 3 working days. Costs will vary per country. Please e-mail us at firstname.lastname@example.org with this request.
We will provide a tracking number so you can follow the shipping progress of your order.
We ship Worldwide.
You are responsible for any applicable taxes or duties in your country. Dependent on your country or state. Local tax & custom duties not included in the cost of your order and will be paid by the customer.
While all care has been taken to ensure you get your package, we are not responsible for lost orders, incorrectly supplied addresses or unclaimed/ refused packages.
RETURNS & REFUNDS
All our products are tailor made to fit your body and custom made based on your colour selections, therefore all sales are final. We do not process returns, exchanges or refunds.
Please refer to the How to measure yourself page to make sure you provide us the right measurements before placing your order.
If you are not satisfied with your order, please email us at email@example.com and we will try our best to make it up to you.
What’s the point of having a tailor-made swimsuit if it doesn’t fit you?
If you have provided us with accurate measurements but your swimwear does not fit you due to a mistake on our end we’ll replace it or give you a full refund (whatever you prefer).
We’ll replace it.
Sometimes thing don’t quite turn out the way we planned, despite our best efforts! So if you have received your order and notice a fault, please let us know.
We’ll replace it with the same design, subject to availability of fabric.
Please note that orders damaged as a result of wear and tear are not considered to be faulty.
CHANGE YOUR MIND?
Our swimwear is tailor-made especially for you, therefore we don’t accept returns so if you have questions about your choices and sizing, get in touch at firstname.lastname@example.org.